Refund policy

Return & Refund Policy

We do not offer refunds. Exchanges may be available in limited situations as outlined below.

Damages and Issues

Please inspect your order upon receipt and contact us by email within 10 days if:

• your item arrives damaged, or

• there is an issue with the order.

Include clear photos of the damaged item and packaging, along with your order confirmation, so we can evaluate the issue and determine next steps.

Unopened Items

If your bottle is unopened, you may be eligible for an exchange. Please email us within 10 days of receipt with your order details and photos of the unopened item and packaging.

Purchases Made by Mistake

If you purchased an item by mistake, you may exchange it in person. Please contact us by email to arrange an in‑person exchange and bring your original order confirmation with you.

Refunds

We do not provide refunds under any circumstances.
Where applicable, we are happy to offer an exchange instead.